Interswitch boss tasks companies on need for crisis mgt plan

Mitchell Elegbe, Founder and Group Managing Director at Interswitch, has described the impact of the coronavirus pandemic, which has left businesses across the globe counting their losses, as a wake-up call for companies to take proactive measures, as well as have a crisis management plan, in order to prepare for potential crisis and keep their businesses afloat.

He made this known during the WIMBOARD Institute Webinar tagged: “The role of A Board In Anticipating and Managing Crisis”, held on recently.

Speaking on what boards can do to anticipate a crisis, Elegbe explained that the board takes a long-term view of the business and plans for seasons. Using the Interswitch Group as a case study, he disclosed that prior to the novel coronavirus disruption, Interswitch Group had developed a proactive crisis management plan that has enabled the firm navigate the business environment seamlessly and continues to offer top-notch services to its esteemed customers, during the pandemic.He disclosed that while it is true that the company did not envisage the coronavirus outbreak, the board was not caught unprepared by the impact of the pandemic.
He explained that as far as the Interswitch Group’s board is concerned, the Group’s vision is captured as a landing zone and a well-defined plan is put in place.

Not unmindful of multiple risks that had the propensity to crystallise along the way, the board proactively set out to identify and activate triggers which would help achieve the vision and mitigate traps that could potentially have a detrimental effect on the actualisation of the business’s vision.

He added that at Interswitch, four major indicators were tracked as potential crisis traps: organisational disruption, unrehearsed major market province, technology lag or solution failure and poor business practices or governance.

“The interesting thing about COVID-19 is that it threw up all four challenges simultaneously and the impact was major.

“However, because we track these things from time to time, we envisaged its possibility and were able to navigate the business in a way that has helped us cope with the current situation”, he said.

Other speakers on the webinar included: Ibukun Awosika, Chairman Board of Directors, First Bank of Nigeria Limited; Oyeyimika Adeboye, Managing Director, Cadbury Nigeria; Bisi Lamikanra, Partner & Head of Advisory Services, KPMG Nigeria; Audrey Joe-Ezigbo, Deputy Managing Director, Falcon Corporation. The Webinar was moderated by Cecilia Akintomide, Independent Non-Executive Director, FBN Holdings Plc.