FBNInsurance Pays N16.1bn Claims To Customers in 2021

One of Nigeria’s leading insurance companies in Nigeria, FBNInsurance Limited has revealed that it paid N16.1 billion claims to its customers at the year-end of December 31, 2021.

Speaking on the company’s claims profile, the Managing Director/Chief Executive Officer, FBNInsurance Limited, Val Ojumah, disclosed that the company’s commitment to satisfying her clients is non-negotiable.

According to him, we are in the business of paying genuine claims that are due. Our strategy remains to provide financial security for our clients and as always, we will not rest on our oars to exceed our customers’ and stakeholders’ expectations, because to us, the Customer is King.

“Customer satisfaction is the fulcrum of the insurance business, and this inevitably builds customer loyalty, and we will not fail to ensure this. We believe once FBNInsurance is able to pay customers’ claims as they arise, numerous customers and the general public will have faith to take up more life policies because they are convinced that should a claim/loss arise, FBNInsurance will be able to meet its financial obligations to them”.

It would be recalled that FBNInsurance paid N11.5billion claims in 2020; this was in spite of the challenging operating environment in the country, especially as the world continues to battle with the economic effect of the Covid pandemic.