FRSC Organises Retreat For Officers On Ethics, Professionalism

Lagos, June 9, Federal Road Safety Corps (FRSC) said the corp organised the retreat for its officers to improve on their ethics and professionalism in the course of performing their duties on the road.

The Lagos Sector Commander, Mr Olusegun Ogungbemide made this known at the 2nd Quarter Retreat Programme in Lagos on Thursday.

The theme of the retreat is: Improving Productivity in Work Place Through Quality Work Ethics and Customer Delivery.

Ogungbemide said that their duties to humanity made the command to engaged officers in the retreat to produce more committed and passionate leaders and unit head to improve productivity to members of the publics.

The Lagos Commander said that the retreat was unique because FRSC had been given a mandate in line with the vision to reduce road crashes, eliminate traffic and create motoring environment to Nigerians.

He said that the corps had been responsible for safety of monitoring for the passed 34 years consistently and continually improving in their disposition to members of the public.

“The fact is that in the course of our activities, so many things had happened.

” So many waters have gone under the bridge that we can not authoritatively say, that the quality and the caliber that started the call are still what we have in place.

“We have reasons to interact with members of the public, where series of complaints have been laid about the disposition of our operatives, so many petitions and attacks on from social media.

” We believe that if the essence of an establishment is to render service to members of the public, it should be a thing of concern to us,”Ogungbemide said.

Delivering his speech, the Guests Speaker, Mr Olu Omojugba, explained that work ethics were sets of moral values and principles people use in their jobs.

Omojugba noted that people had strong belief that having strong work ethic could enhance productivity and job satisfaction, adding that developing a good work ethic is a key to success in your career and profession.

He quoted a Philosopher, Maya Angelou: “I have learned that people will forget what you did, but people will never forget how you made them feel”.

Omojugba said that FRSC officers should be able to have a professional standards of relating motoring public which were their customers.

He said that the public had a lot of psychological characteristics and problems adding that when officer come a cross them that they should be calm and get information from them friendly.

Omojugba urged FRSC staffs to try and minimise encounter with the motoring public and

Speaking, the Assist. Corps Commander, Mrs Emma Fakoya, said she learnt from the angle of psychology such as self psychology and psychology of customer which they were motoring public.

Fakoya said that understanding these would help officers not to react to customers actions, rather to maintain what was expected of them which was service delivery.

She said that there was need to ensured effectively satisfied the customers in respective of their psychological situations.

Fakoya appealed to motoring public to to try and understand themselves and also asked the officers what they want them to do rather than been aggressive.

Also, Assist. Corps Commander, Mr Tunde Adesina, said that he was challenged to always carry along their subordinates saying that there was need to assess officers before complaining about them.

Adesina said that he also learnt how to improve on personal behaviours and caution the ways and manners you react to people views saying that such attitudes would create enabling environment to the job.