Bi-Courtney COO Seeks Improved Infrastructure to Enhance Tourism

Acting Chief Operating Officer (COO), Bi-Courtney Aviation Services Limited, operators of MMA2 Ikeja, Tosan Duncan Odukoya, has called for the improvement of infrastructure that will enhance Nigeria’ s tourism sector.

While explaining that infrastructure and process flow are foundational for building a vibrant tourism sector, she said the success of tourism depends on well-structured and efficient infrastructure, which plays a pivotal role in mapping out the traveller’s journey.

Duncan Odukoya made these remarks during a Breakfast Forum hosted by Philips Consulting Limited and the Nigeria-South Africa Chamber of Commerce (NSACC) held at Eko Hotel .

The event’s theme was ‘Rethinking Tourism in Nigeria’.

Using MMA2 as an example, she highlighted continuous growth and improvement as key enablers for delivering world-class service.

“These enablers include rethinking technology, reengineering process flows, and enhancing people training.”, she said.

Duncan added that at MMA2, the goal is to establish a viable value chain within the travel, trade, and tourism sector through innovative and customer-focused marketing.

This approach, she said involves smart customization, advanced segmentation, and the use of technology to drive modernization and create multifaceted business models.

“It’s worth noting that Bi-Courtney Aviation Services Limited after creating a culture and lifestyle Art Gallery Experience, is currently upgrading its check-in systems through the upgrade of its Common User Passenger Processing Systems (CUPPS). This upgrade aims to reduce idle time for customers by offering shorter check-in times and more quality-controlled waiting time.

“The ongoing IT infrastructure upgrade demonstrates BASL’s commitment to maintaining the highest standards in operational requirements. This includes support for seamless passenger facilitation, check-in, and boarding systems.

Simultaneously, the company is upgrading its internal enterprise resource planning model to a top-notch system.”, she added.

During the breakfast event, which brought together titans of tourism, resort owners, airlines, travel companies, and entertainment drivers, Duncan Odukoya emphasised that today’s air travellers belong to a discerning socio-economic demography.

“They seek transparency, corporate responsibility, and efficiency in their travel experiences. Airports must transform into major business centres offering non-aeronautical commercial, cultural, and lifestyle opportunities.”

She reminded participants that MMA2 as a pioneering public private airport model was not conceptualised to be just a terminal, but to serve as Gateway to tourism within and around Nigeria as well as a destination for a new and discerning generation of travellers.

“It must begin to upscale from the linear view of processing to create a space that caters to all aspirational needs for air travel”, she noted.