Lagos Unveils 24 hours Toll Free Number, Customer Support Centres to Revolutionizes Traffic Management

The Special Adviser to the Governor on Transportation, Sola Giwa, today launched LASTMA Customer Support Centres and a new mobile application aimed at transforming traffic management in Lagos State.

At the unveiling held at the Lagos State Traffic Management Authority (LASTMA) Headquarters in Oshodi, Giwa stated that the Customer Support Centres will provide real-time, efficient solutions to traffic management, reflecting our government’s commitment to leveraging technology for public service enhancement.

According to him, the initiative includes a 24-hour toll-free call center, a walk-in complaint center, a website, a whistleblower app, and a new Department of Statistics, Research, and Data.

Giwa officially opened the Customer Service Center and announced the dedicated lines: 0800-00-527862 or 0800-00-LASTMA.

He said the innovations are designed to enhance communication between the public and LASTMA, streamline traffic operations, and improve the overall driving experience in Lagos, a city known for its dense population and traffic challenges.

“The call center, operational 24/7, will be staffed by trained professionals ready to handle a variety of traffic-related issues. Motorists can report traffic incidents, request assistance, and obtain information on road conditions through toll-free dedicated hotlines.

“Using advanced technology, the call center will track incidents, dispatch traffic officers, and coordinate with emergency services, ensuring timely assistance for motorists in distress. The center will also accept reports on accidents and unexpected roadblocks, enabling LASTMA to swiftly deploy traffic officers to manage and clear scenes, reducing delays and preventing secondary accidents.

The walk-in complaint center aims to foster better communication between LASTMA and the public, offering swift resolutions to complaints and demonstrating LASTMA’s commitment to transparency and accountability. Additionally, the whistleblower app will empower motorists and road users to report dangerous driving and other reckless behaviors, allowing LASTMA to take immediate action and enforce traffic regulations.

The launch also includes a website to provide real-time updates on road conditions and traffic advisories, helping motorists plan their routes more effectively and avoid congestion. The Department of Statistics, Research, and Data will use collected data to address complex urban traffic challenges, aligning with global best practices.

Hon. Giwa emphasized that these initiatives mark a significant step towards modernizing traffic management in Lagos. “Motorists can expect a seamless, user-friendly experience,” he said, highlighting the extensive training provided to LASTMA staff to ensure professional and efficient service.

Giwa urged all motorists to embrace these new tools and actively participate in improving traffic management in Lagos. He also revealed the new LASTMA toll-free numbers to the public.

Speaking at the event is the Commissioner for Transportation Mr. Oluwaseun Osiyemi emphasized that the customer support centers aims to improve communication between the public and LASTMA, streamline traffic operations, and significantly enhance the overall driving experience in Lagos State. He noted that with these new centers, Traffic Management Officers are now just a phone call away, at no cost to the public.

The General Manager of LASTMA, Mr. Olalekan Bakare Oki, confirmed that officers managing the newly launched Call Center have been thoroughly trained by the government, noting that the agency will use multiple languages, including English, Pidgin, and Yoruba, to ensure convenient communication for all members of the public.

He reiterated the agency’s commitment to prioritizing public feedback, stating that input from citizens will aid in efficient traffic management across the state.

The event was also attended by the Permanent Secretary of the Lagos Ministry of Transportation Mr. Olawale Musa, Directors in the ministry and LASTMA Personnel.