Stanbic IBTC Pension Managers Reaffirm Commitment to Quality Service, Resolves Client Concerns
Samuel Mobolaji
Stanbic IBTC Pension Managers has reiterated its dedication to providing exceptional customer service and timely benefits to retirees, following the swift resolution of a recent client concern that gained attention online.
The company addressed the issue promptly, assuring its clients that it remains committed to its mission of securing the future of pension contributors.
In response to the incident, the company reaffirmed its vision of empowering contributors to retire well through innovative solutions.
Stanbic IBTC Pension Managers, known for its robust pension fund administration, highlighted its focus on timely disbursements and sound investment strategies as key pillars of its service.
Chief Executive Olumide Oyetan emphasized the company’s commitment to prompt payments, revealing that Stanbic IBTC Pension Managers disburses N7 billion monthly to nearly 80,000 retirees, with total payments exceeding N1.3 trillion since the inception of the Contributory Pension Scheme.
The company’s financial strength, with shareholders’ funds surpassing N60 billion, far exceeds the regulatory requirement, ensuring its ability to support clients in their retirement journey.
“We are dedicated to ensuring financial security for our clients during retirement,” Oyetan stated. “With 40 branches nationwide, we guarantee accessibility to our services and continuous support for our clients.”
Stanbic IBTC Pension Managers, also, offers personalized financial planning advice, retirement planning tools, and digital platforms for convenient account monitoring.
Oyetan emphasized that the company’s integrity and transparency are central to its approach, allowing clients to retire without financial worries.
The company’s commitment to open communication is further demonstrated through its 24/7 multilingual call center and multiple engagement channels, ensuring clients have easy access to information and support at all times.
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