NSITF Restates Commitment to Enhanced Service Delivery, Transparency

Samuel Mobolaji

The Managing Director of the Nigeria Social Insurance Trust Fund (NSITF) Oluwaseun Faleye has re-emphasized quality service delivery as a strategic objective of the new leadership of the Fund.

Faleye disclosed this yesterday when the National Coordinator of the Service Compact with All Nigerians (SERVICOM) Mrs. Nnenna Akajemeli led an advocacy delegation to the headquarters of the NSITF in Abuja.

During the meeting, Faleye stated that his leadership has already initiated reforms aimed at enhancing service delivery while increasing transparency in the operations of the Fund.

He assured the SERVICOM delegation that the NSITF would go “Above and Beyond” to ensure that the beneficiaries of the Employees Compensation Scheme experience the best possible service.

“Quality service delivery is at the core of what we intend to achieve in NSITF. We are fully committed to ensuring that all our operations are streamlined and aligned with the highest standards of efficiency, which is essential in service delivery, and we see SERVICOM as a key partner in this regard.

“There is no doubt that our collaborative efforts will yield an impactful service delivery in terms of reform of our processes and systems in a manner that gingers greater efficiency and service satisfaction.”

He further emphasized the need for the nodal officer, desk and focal officers of the Fund to have a robust knowledge of the fund’s processes and procedures while collaborating with key departments to make the engagement with SERVICOM National produce the required results.

While promising the adoption of the Fund’s updated Service Charter, he said the document will be subject to continuous review to ensure it is dynamic, vigorous and interactive as a base point for the evaluation of the Fund’s services.

In her remarks at the meeting, Mrs. Akajemeli highlighted the significance of quality service delivery in public institutions, especially in agencies like NSITF responsible for the welfare of Nigerian workers. She called for partnership to ensure that the services provided by Fund meet the expectations of its stakeholders, including beneficiaries.

She further urged the NSITF to work closely with SERVICOM in reviewing and optimizing its processes to align with global best practices. She added that the visit aimed to solicit collaboration between SERVICOM and NSITF to improve service delivery and enhance customer satisfaction across the Fund’s operations.

She also expressed satisfaction with the improved service delivery in the Fund and expressed optimism that new management will do more. Thanking the Managing Director for his responsiveness and support to the Fund’s SERVICOM activities, Akajemeli added that there was no alternative to “extra mile” in customer satisfaction and aligned it to “Above and Beyond” theme of the 2024 Customer Service Week.