BPE pushes for higher ethical standards to enhance service delivery

Samuel Mobolaji

The Bureau of Public Enterprises (BPE) reaffirmed its commitment to elevating service standards by hosting a symposium on October 29, 2024, as part of the 2024 SERVICOM Customer Service Week. Themed “Above and Beyond,” the event highlighted the importance of workplace ethics in fostering exceptional service delivery.

Speaking at the event, BPE Director General Mr. Ayodeji Gbeleyi stressed that in today’s dynamic business environment, ethical behaviour and positive attitudes are crucial for building a productive workplace culture.

“These ethics help create a positive and productive work environment,” he noted, urging BPE staff to adopt practices that align with the agency’s goals and reflect the vision of President Bola Tinubu’s Renewed Hope Agenda.

He challenged his staff to surpass service expectations, contending that excellence in service delivery goes “Above and Beyond the common level of service.”

The event featured notable figures, including SERVICOM’s National Coordinator, Mrs. Nnenna Akajemeli, and NICO Executive Secretary, Otunba Biodun Ajiboye. Akajemeli underscored that public expectations for government services have grown significantly, emphasising the need for employees to “go above and beyond” in creating impactful service experiences.

In his presentation, guest speaker Dr. Emeka Okengwu highlighted the power of teamwork, asserting that even the best-qualified individuals achieve more in a collaborative environment. He noted that a high level of commitment among employees fosters loyalty and productivity, which in turn enhances overall service excellence.

BPE has been diligent in implementing SERVICOM’s principles through initiatives aimed at enhancing service quality. These include customer satisfaction surveys, internal process reviews, and regular staff training sessions.

The agency has also introduced electronic registers, CCTV monitoring, and improved reception facilities to ensure a safe and welcoming environment for visitors. These efforts underscore BPE’s dedication to high standards in Health, Safety, and Environmental practices.

Gbeleyi concluded by reiterating BPE’s commitment to SERVICOM’s mandate, pledging continued quality service to both internal and external stakeholders.