Access ARM Pensions Bets on Tech to Transform Pension Services

Access ARM Pensions has reaffirmed its commitment to leveraging technology to modernize pension administration and improve service efficiency, as it navigates the evolving landscape of Nigeria’s pension industry.

Speaking at the Human Resources and Pension Desk Officers (HR/PDO) Forum in Lagos, themed ‘The Pension Industry in the Next Five Years,’ associate director of Access ARM Pensions, Adaora Ude, highlighted the company’s digital-driven approach to scaling operations and enhancing customer engagement.

“Technology plays a crucial role in serving our over two million retail customers, and as we scale towards three million, we are ensuring that our systems can manage this growth. We have learned a lot from our most recent integration and can appreciate the complexities that come with scale,” Ude stated.

She emphasised that Access ARM Pensions is investing in cutting-edge digital solutions to streamline pension transactions, improve user experience, and reduce processing times. The company is also introducing training sessions, explainer videos, and sensitization programs to help customers navigate new payment platforms with ease.

Ude noted that, beyond pensions, Access ARM Pensions is expanding its support for broader financial planning, particularly in home ownership, pointing to recent regulatory changes allowing contributors to access 25 per cent of their Retirement Savings Account (RSA) for mortgage financing, as a “game-changer” that will make homeownership more accessible for Nigerians.

The forum also featured insights from key industry stakeholders, including the Director General of the National Pension Commission (PenCom), Omolola Bridget Oloworaran, represented by Acting Commissioner, Admin, PenCom, Michael Popoola.

He reaffirmed PenCom’s commitment to strengthening governance, enhancing transparency, and simplifying pension processes to make retirement planning more accessible to all Nigerians.

With technology at the forefront of its strategy, Access ARM Pensions is positioning itself to not only meet the growing demands of its expanding client base but also set new standards for efficiency and customer satisfaction in Nigeria’s pension industry.