At a joint meeting between top officials of the regulatory body and senior executives of Green Africa, it was concluded that the airline’s Air Operator’s Certificate (AOC) will not be available till July 2021 due to unforeseen circumstances.
Babawande Afolabi, Founder and CEO of Green Africa said, ‘This is certainly a bump in the road, and we are mindful of the impact especially on our customers and other stakeholders. However, we are confident of the NCAA’s support and commitment to get Green Africa into service, and we have also put plans in place to compensate our affected customers.’
To mitigate against any further occurrence the airline explained that new bookings on greenafrica.com have been temporarily suspended and customers who booked previously will be contacted.
It added that Green Africa’s route network as the airline was set for operations and said customers that have booked flights with Green Africa will be able to move its flights to future dates starting August 2021 at no extra charge.
“Further, in appreciation of the trust from the airline’s early customers and in recognition of the inconvenience of re-booking, each customer will receive an automated email with 50% of the value of their booking in a credit shell within 7 days. This can be used to purchase another ticket with Green Africa.
Customers are encouraged to call the gCare on 0700GREENAFRICA or send an email to gCare@greenafrica.comfor for further enquiries on existing bookings”.