Customer Service Week: 9PSB Unveils Its Customer Service Centre

9 Payment Service Bank (9PSB), Nigeria’s foremost digital payment service bank focused on financial inclusion has unveiled its Customer Service Centre as part of activities lined up to celebrate this year’s Customer Service Week. The event, which took place at the bank’s Head Office in Victoria Island, Lagos, had customers, partners, and staff members in attendance.

L-R: Chief Executive Officer and Managing Director, 9 Payment Service Bank, Branka Mracajac inspecting the newly unveiled customer service centre

Speaking at the event, Chief Executive Officer of 9 Payment Service Bank (9PSB), Branka Mracajac commended the entire team for the milestone achievement recorded in making the customer service centre a reality. She said, “Two years ago in our very first board meeting, I was asked what I will bring to the table that will make a difference when it comes to providing financial services to the Nigerian market. My answer to the question was that there is no silver bullet to it, but what will make the difference will be to have excellent customer service.”

L-R: Lead, Customer Service Management, 9PSB, Olusegun Omoloye; Executive Director, Finance and Banking Service, Nasiru Isyaku; Chief Executive Office/ Managing Director, Branka Mracajac, 9 Payment Service Bank and Head, Human Resources Department, 9PSB, Alex Ohai during the unveiling of the 9PSB Customer Experience Centre at the Bank’s Head Office in Victoria Island, Lagos

“So, you can understand that I take very personal pride and joy in launching our very own Customer Service Centre. It was long coming. We have put in a lot of effort and work to find the right team to do proper training and launch a centre that is built on our three critical pillars – Omni-channels experience, proactive support, and reduced customer effort”, she said.

“Our team is trained in a holistic way to listen to our customers, hear their issues, react proactively, predict the needs of the customers and deliver a perfect customer service experience,” Mracajac added.

L-R: Head, Information Technology, 9PSB, Gboyega Suleman; Executive Director, Finance and Banking Operations, 9PSB, Nasiru Isyaku; Chief Executive Office, 9 Payment Service Bank, Branka Mracajac; Lead, Customer Service Management, 9PSB, Olusegun Omoloye and Head, Marketing and Communications and Customer Experience, 9PSB, Olushola Ogunyemi during the unveiling of 9 Payment Service Experience Centre at the Bank’s Head office in Victoria Island, Lagos.

Also speaking at the event, the Customer Experience Management Lead, 9PSB, Olusegun Omoloye, said “9PSB is fulfilling its mandate to both its customers and partners by ensuring that the services promised are delivered efficiently. The Centre will be managed by highly qualified professionals who will help to deliver seamless and top-notch services in line with the bank’s business objective.”

L-R: Chief Executive Officer and Managing Director, 9 Payment Service Bank, Branka Mracajac and a cross-section of 9PSB staff

“This is part of 9PSB’s effort to drive financial inclusion by not only ensuring access to the financial ecosystem but also providing support through unique customer experiences that cater for customers in a manner they understand and through channels they can relate with”, he added.

The 9PSB Customer Experience Centre is fully equipped with modern facilities carefully sourced to support the smooth running and operation of its customer service to deliver real-time management of all interactions with its customers in all channels, as the bank continues its mission to Bank9ja.