FCCPC seek a more structural approach to tackle electricity issues

The Federal Competition and Consumer Protection Commission (FCCPC) has called for an increased structural approach to tackle critical issues in Nigeria’s power sector.

The FCCPC Chief, Mr Babatunde Irukera advised that structural issues should include the implementation of the Nigerian Electricity Regulatory Commission (NERC) Billing Cap Order, as the electricity sector topped its 2021 consumer-related complaints chart.

FCCPC stated it has succeeded tremendously in resolving complaints, adding that the fact there are that many complaints daily, shows that a far more structural or industry-wide approach to resolving the problem of the industry must be adopted.

“We cannot resolve complaints as fast as the number of complaints that comes in.

“We have gone to Lagos, Benin, Port Harcourt to resolve 100s of complaints and we are not talking about the number of complaints that come to us routinely and we are resolving.

“We resolved more electricity complaints this year than we have done in any year but that the problem remains shows that there is something structural that needs to be fixed.

He stated that one of the longing issues includes the estimated billing, which he says the agency has no control over how quickly consumers can be metered but is advocating, insisting and engaging to ensure that happens.

FCCPC had earlier said the electricity sector has again topped its 2021 consumer-related complaints chart just like it did in 2020.