NAICOM Relaunches User-friendly Portal For Efficient Insurance Complaint Resolution

Samuel Mobolaji

As part of efforts to enhance the resolution of insurance-related complaints, the National Insurance Commission (NAICOM) has relaunched its Complaint Management Portal, accessible at [complaints.naicom.gov.ng](http://complaints.naicom.gov.ng).

This initiative highlights NAICOM’s dedication to addressing issues swiftly and providing a streamlined, user-friendly platform for the public.

The new portal simplifies the complaint submission process, enabling individuals to easily report and track insurance-related issues.

NAICOM, therefore, encourages the public to use this platform to ensure their complaints are addressed promptly and effectively.

According to the Commission, this tool is aimed at improving the overall consumer experience within the insurance sector, fostering trust and transparency.

In addition to the relaunch, NAICOM is preparing insurers for the enforcement of real-time complaints and dispute resolutions.

The Commission has concluded the deployment of a Complaints Management System (CMS) and is training insurance operators accordingly.

This includes the integration of technological advancements like the Business Process Management (BPM) Solution and the NAICOM Portal Projects, which were implemented to streamline operations and enhance regulatory oversight.